Refund Policy

This Refund Policy was last updated on October 1st, 2024.

At Eagle Eye, we strive to ensure customer satisfaction with our AI services, products, and platforms. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• You must request a refund within 30 days of your purchase.
• The service or product must be in the same condition that you received it and must not have been used or consumed.
• You must provide proof of purchase.

Non-Refundable Items

Certain items are non-refundable, including:

• Downloadable software products
• Services that have already been rendered
• Customized or personalized items

Refund Process

To request a refund, please contact our customer support team at tom.nguyen@eagle-eye-tech.net with your order details and reason for the refund request. Our team will review your request and notify you of the approval or rejection of your refund.

Approval of Refunds

If your refund is approved, we will process the refund to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Eagle Eye LLC
support@eagle-eye-tech.net
43N Ho Van Hue, Ward 9, Phu Nhuan District, Ho Chi Minh City, Vietnam
(+84)-335-948-374